QUESTIONS?

FAQ

Q: Why do you not offer refunds?
A: Processing refunds can be time consuming and costly.  We put a lot of time, money & energy into the creation of each routine, so we do not feel like it would be fair to let someone join, download the routines & then get their money back.  It’s only $5 per month and we’re confident that you will see the value once you’ve joined.

Q: How do I cancel my subscription?
A: Please see the section dedicated to this topic at the very bottom of this page.

Q: Will you be adding more routines to the site?
A: That is a great question.  We currently have a library of 40 spin class routines for our members.  Each routine was created by real spin class instructors & each routine has been performed by hundreds of our members.  The bottom line is, quality takes time and we are selective about the routines we publish on the site.  But, we are always interested in working with instructors to publish their routines on the site as long as the routine aligns with our approach, guide and style.  Please contact us if you’re interested in publishing your routines on ICHQ.

Q: I signed up for a monthly subscription, but want to switch to the annual subscription instead.  How do I do this?
A: Please follow the instructions provided at the bottom of this page to cancel your subscription.  Then, sign back up! Please note that you may be asked to use a different email address from the one you used before.

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HOW TO CANCEL YOUR SUBSCRIPTION

SUBSCRIPTION CANCELLATION INSTRUCTIONS:
To immediately stop your PayPal subscription to ensure that you are not charged again, please follow the following instructions:

1. Login to your PayPal Account
2. Once you are logged in, go to https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist
3. Search for any ‘Active’ Subscriptions you may have for IndoorCyclingHQ.com
4. Select ‘Cancel’

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